End Customers

PanoTek solutions are provided to the marketplace via a network of authorised AV systems integrators and reseller partners. If you are experiencing any issue with a PanoTek product, you should contact your supplier in the first instance. We fully support our partners, and will provide technical support on a back-to-back basis as needed.

Downloads

Partners may download our product-manuals from here (password required)

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Partner Support

Partners may contact us for technical support by phone or email. We will endeavour to respond to you on a same day basis.

If you need a higher level of support, including SLA response outside standard business hours, please discuss your requirements with us.

Software bug reports must be escalated to PanoTek’s help desk by email to helpdesk@panotek.com. Please include full information about the nature of the problem being experienced, steps of how to reproduce it, and any screen captures or photos of the behaviors being observed.

Hardware Service and Spare Parts

Please note that our systems are not end-user serviceable. If warranty service is required it must be performed by PanoTek or by an authorised field service agent.

Some end customers require the certainty of minimum down time in the event of a hardware issue, and wish to purchase spare parts to be held on-site so that a rapid response can be effected. We can facilitate this through your PanoTek supplier.